Terms & Conditions

The information contained in this website is for general information purposes only. The information is collected and provided by Claims Quoter. Whilst we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website.

Through this website you may be able to link to other websites which are not under the control of Claims Quoter. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. Claims Quoter takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Last Updated: July 2014

Claims Quoter is owned and operated by Veriform Ltd.

Your Details are held and processed in accordance with Veriform Ltd Data Protection Registration. Veriform Ltd is the Data Processor, Data Owner and Data Controller. In order to provide a quality service, Veriform Ltd has set itself the task of trying to ensure that all enquiries made about its clients’ products and/or services can be followed up with further information. For this to happen, Veriform Ltd passes telephone numbers and email addresses of visitors to the clients whose products or services the Visitor in question has made enquiries about; Veriform Ltd is registered with the Data Protection Registrar, and its use of your Details will always be in accordance with its registration.

If Veriform Ltd policy changes, it shall immediately change the contents of this page; you may therefore wish to check this page every time that you visit the website. In addition, you may also wish to read the Terms regularly, as these set the framework for the use of the website and services. If you provide your Details to Veriform Ltd we will hold those Details securely in accordance with our internal security policy and in accordance with the law.

Veriform Ltd Privacy Policy Statement

Veriform Ltd is committed to ensuring the best standards of practice in all its activities. Visitors to this website can be assured that the protection of privacy and confidentiality are given the highest priority. All personal information is collected, held and used in strict compliance with the Data Protection Act 1998.

Information Collected

Veriform Ltd does not collect any personal information from visitors to its website other than information that is knowingly and voluntarily given. Anonymous information is collected, such as the number of visitors to the website in a given period, but it is purely statistical and cannot be used to identify an individual user.

Use of Information

Marketing communication may be via telemarketing, email, post, SMS/MMS; depending on the contact information and consent you provide us with. Some questions you may answer are specific to named sponsor organisations, and by expressing a specific positive interest in their brand or products you are also agreeing to contact from them. Claims Quoter and our selected third party partners will use your data to provide you with information on products or services which you have given your specific consent to be contacted for such purposes.

Your data may be shared and combined with data we may have received from other sources or from other companies who hold your personal data. This combined information may help us to improve our ability to service your needs on a personalised basis, by helping us to learn more about you and your purchasing habits and allowing us to let you know about offers you might be interested in. We may share information with other companies for the same reason.

Your data may also be used for data validation, enhancement, information verification, suppression, tracing and to the extent permitted by law, individual reference or look-up services, by Claims Quoter and third parties.

In instances where permission has been granted, your data may be exported outside of the European Economic Area to countries that have an adequate level of data protection or where contractual arrangements are put in place between Claims Quoter and the 3rd Party involved that ensures an adequate level of data protection.

Some of these third parties will include named companies and also companies in the following sectors:

• Astrology
• Charitable Organisations
• Comparison Websites
• Competition and Survey Sites
• Debt Collection
• Education

Claims management companies including:

• Personal Injury Claims
• PPI Claims

Data Security

Veriform Ltd takes appropriate measures to safeguard the information it holds from unauthorised access or improper use. Veriform Ltd has a strict internal security policy with which members of staff must comply as a condition of employment and no external access to the system is permitted. Veriform Ltd continually reviews and updates its security procedures as new technologies become available and new activities are introduced. Any third parties to whom information is transferred are made aware of these security practices and are also required to take reasonable precautions to protect the transferred information.

Integrity of Data

Veriform Ltd takes all reasonable measures to ensure that the information it holds is accurate. Individuals may request details of all personal information held by Veriform Ltd so as to contest inaccurate or incomplete data, verify the information and have it corrected it as appropriate.

Data Protection Act

Veriform Ltd and carefully screened partners may from time to time mail you through the post with information and offers that may be of interest to you. If you do not wish to receive these mailings simply email unsubscribe@veriform.co.uk with ‘Unsubscribe’ in the title requesting that we do not use your details for this purpose.

Enforcement

Any queries relating to Veriform Ltd collection or use of personal information should be addressed to Data Protection Officer, Veriform Ltd, Monaco House, Monaco Works, Station Road, Kings Langley Hertfordshire, WD4 8LQ.

Transfers

It may sometimes be necessary to transfer personal information overseas. When this is needed information may be transferred to countries or territories around the world. Any transfers made will be in full compliance with all aspects of the data protection act.

Last Updated: September 2017

claimsquoter.co.uk is an online referral and introducer of claims regulated products, Payment Protection Insurance, Package Bank Account Claims, Flight Reclaim and Road Traffic Accident Claims. We provide a referral service to named claims regulated companies for the processing of claims based on the information provided through this website.

The terms claimsquoter.co.uk or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without claimsquoter.co.uk prior written consent.

Veriform Ltd is regulated by the Claims Management Regulator in respect of regulated claims management activities our registration number is CRM40225

Any information featured on claimsquoter.co.uk or accessed via links from the web is not considered to be advice of any kind from Veriform Ltd.

Any complaints that arise from contact originating from communication from a named company or third party on this site is the responsibility of Veriform Ltd should be communicated via our complaint procedure stated on our site.

Any acceptance of a third party’s terms and conditions or privacy policy is not accordance to Veriform Ltd and independent advice is recommended before entering any third party terms and conditions or privacy policies.

We do not charge a fee for this service, but we do receive a commission directly from named claims regulated companies following the successful introduction of enquiries through this site.

Definition of terms

‘No Win, No Fee’ - in the event that our partners advise you that we are unable to assist you in pursuing any claim(s), no fee will be payable by you provided that you have not breached your duties set out at paragraph 3. However, in accordance with paragraphs 5(C) and 5(D), the ‘No Win, No Fee’ policy may not apply if you or our subcontractors cancels the services after you have been awarded compensation from your creditor(s).

“No Obligation” - Under Claims Management Services Regulation rules you have a right to cancel your agreement with any company we refer you to at any time. If you cancel your agreement within 14 days of entering into it you will owe nothing.

If you cancel your agreement with any company we refer you to more than 14 days after entering into it you may be liable to pay a fee if, at the time of cancellation an award of compensation is or has been made to you by any creditor which a company that we have referred you to has dealt with on your behalf in accordance with Client Specific Rule 16 of the CAPR. This applies even if you cancel this agreement before you have decided to accept an award of compensation.

“Our partners ensure you do not need to deal with the hassle and bother of negotiating with your bank” Our sub-contractors will make statutory requests (or similar) to each of your creditors to obtain information about all of your credit card, loan, mortgage, hire purchase agreements or packaged bank account(s) (“PBA”) and your associated payment history and review them, together with any documentation you may have provided to them, to determine whether a Payment Protection Insurance (PPI) policy was sold alongside them or whether you have been paying for a PBA. If our subcontractors review indicates that any PPI or PBA products were sold to you, they will contact you to discuss the circumstances surrounding the sale of them.

Where our subcontractors believe that a PPI policy or PBA may have been mis-sold to you, they will prepare a detailed claim and present it to your creditor(s). Thereafter, we will correspond and negotiate with your creditor(s) to obtain compensation* for you, consisting of a reimbursement of any PPI premiums or PBA charges paid on those agreements plus statutory interest. However, in establishing the existence of a PPI policy or PBA, we do not warrant that your creditor(s) has or have necessarily mis-sold any policy or account to you.

“Free Quote”. Our subcontractors may offer a free quote service. Where this is offered they would require you to return your signed Letter(s) of Authority and they will carry out their free check process to determine whether or not you have in fact paid for mis-sold PPI on your accounts (they will check all accounts held, past or current with this Bank/Lender where possible). If they are able to locate mis-sold PPI on your accounts, you are under no obligation to proceed with our subcontractor. Whether this free quote service is offered will be explained to you by our subcontractor during the initial fact find phone call.

Last Updated: September 2017

This website and its content is copyright of Claims Quoter - © Claims Quoter 2016. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

• You may print or download to a local hard disk extracts for your personal and non-commercial use only
• You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
• You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Last Updated: July 2014

We value your feedback. Letting us know whenever you are dissatisfied with our service gives us the opportunity to put matters right for you and improve our service for everybody.

Our aim is to provide the highest possible level of service to all our clients.

At Veriform we aim to deliver the best service to our customers. If you are unhappy with any aspect of the service, then please raise your concern with us immediately.

We define a complaint as "any expression of dissatisfaction by a customer in relation to provision of a regulated claims management service".

We aim to resolve all complaints fully and as quickly as possible. We define a complaint as resolved when we mutually agree that we have addressed all your issues. Our internal complaints procedure is designed to resolve your concerns quickly and efficiently.

In writing;
Please address your letter to us at: Veriform Ltd
1 Monaco House
Station Road
Kings Langley
Hertfordshire
WD4 8LQ

By email: info@veriform.co.uk

Please telephone us on 01923 277 940.

Our Procedure

Your complaint will be investigated by a member of our team whose responsibility is to investigate and resolve any problems you are experiencing.

What will happen next?

1. We aim to send you an acknowledgement letter within five business days enclosing a copy of this procedure.

2. Your complaint will be investigated by a member of our team who will be your complaints handler. He/she will review your matter file and speak to the member of staff who acted for you.

3. Your complaint handler will then invite you to a meeting, either in person or over the phone, to discuss and hopefully resolve your complaint. He/she will do this within fourteen days of sending you the acknowledgement letter.

4. Within three days of the meeting or phone call, your complaint handler will write to you to confirm what took place and any solutions he/she has agreed with you.

5. If you do not want a meeting or it is not possible, your complaint handler will send you a detailed written reply to your complaint, including his/her suggestions for resolving the matter, within twenty one days of sending you the acknowledgement letter.

6. Should you indicate to us that you remain dissatisfied following receipt of our response, the matter will be investigated further and we will send you our final response within eight weeks of the original complaint together with details of what you can do if you are not happy with the outcome. If we have to change any of the timescales above, we will let you know and explain why. If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to: Legal Ombudsman PO Box 6804 Wolverhampton WV1 9WG.

Summary

If you would like to complain to the Legal Ombudsman by email complete the Legal Ombudsman’s complaints form available on their website and email it to the Legal Ombudsman at enquiries@legalombudsman.org.uk.

Alternatively telephone the Legal Ombudsman on 0300 555 0333. They are available between 8.30am and 5.30pm Monday to Friday to answer your calls. All calls are recorded for training and monitoring purposes.

Please note that you have six months from the date you receive our final response to escalate the complaint to the Legal Ombudsman.